TERMS & CONDITIONS

1. GENERAL PROVISIONS

1.1 These Terms and Conditions govern the business relationship between IKON.IQ GmbH, Cockerillstr. 100, 52222 Stolberg, Germany (hereinafter "Seller") and its customers (hereinafter "Buyer").

1.2 These Terms and Conditions apply exclusively to business customers (entrepreneurs, self-employed individuals, legal entities under public law, or special funds under public law). The Seller does not enter into contracts with consumers as defined by § 13 BGB (German Civil Code).

1.3 By placing an order, the Buyer confirms their status as a business customer and accepts these Terms and Conditions in full.

1.4 The Seller reserves the right to request proof of business status from the Buyer.

1.5 Any deviating, conflicting, or supplementary terms and conditions of the Buyer shall not become part of the contract unless expressly agreed to in writing by the Seller.

2. CONTRACT FORMATION

2.1 The presentation of products in the online shop does not constitute a legally binding offer but rather an invitation to the Buyer to submit an offer.

2.2 By placing an order in the online shop, the Buyer makes a binding offer to enter into a contract.

2.3 The Seller may accept the Buyer's offer within 5 business days by sending an order confirmation or by dispatching the goods.

2.4 The contract may be cancelled in writing (by email or letter) by the Buyer only before the goods are shipped. Once the goods are shipped, the contract is considered complete and cannot be cancelled.

3. PRICES AND PAYMENT

3.1 All prices shown are net prices excluding VAT, import fees, or customs duties.

3.2 Payment is due in advance using one of the payment methods offered in the online shop.

3.3 The Buyer is not entitled to offset any claims against the Seller unless such claims have been legally established or are undisputed.

4. DELIVERY AND SHIPPING

4.1 Delivery times stated by the Seller are approximate and non-binding unless explicitly agreed otherwise.

4.2 The risk of loss or damage to the goods passes to the Buyer as soon as the goods are handed over to the carrier chosen by the Buyer. The Seller is not responsible for any damage or loss occurring during transport.

4.3 Partial deliveries are permissible to a reasonable extent.

5. NO RIGHT OF RETURN OR WITHDRAWAL

5.1 The Buyer acknowledges that the statutory right of withdrawal for consumers under the Distance Selling Act does not apply to business customers.

5.2 For cosmetic products, the Seller does not provide a right of return due to hygiene and safety concerns. The Seller cannot verify whether returned items have remained unopened and uncontaminated.

5.3 The Seller does not accept returns or exchanges in cases where the Buyer:

• Experiences a reaction due to pre-existing allergies
• Finds the color different from expectations
• Changes their mind after purchase

5.4 Once the order is shipped, the purchase is considered complete and final.

6. WARRANTY

6.1 The Seller provides a 12-month warranty for manufacturing defects beginning from the date of delivery.

6.2 The Buyer must inspect the goods immediately upon receipt and notify the Seller of any obvious defects in writing within 5 business days. Hidden defects must be reported in writing immediately upon discovery.

6.3 In case of a valid warranty claim, the Seller may choose to repair or replace the defective product.

6.4 The warranty does not cover defects resulting from improper use, normal wear and tear, or failure to follow the Seller's instructions for use and storage.

7. LIABILITY

7.1 The Seller's liability for damages is limited to cases of intent and gross negligence, except in cases of injury to life, body, or health.

7.2 The Seller's liability for slightly negligent breaches of duty is limited to foreseeable damages typical for this type of contract.

7.3 The Seller shall not be liable for indirect or consequential damages, including but not limited to lost profits.

8. DATA PROTECTION

8.1 The Seller collects, processes, and uses the Buyer's personal data in accordance with the applicable data protection laws.

8.2 The Seller's detailed data protection policy is available separately on the website.

9. APPLICABLE LAW AND JURISDICTION

9.1 These Terms and Conditions and the entire legal relationship between the Seller and the Buyer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

9.2 The exclusive place of jurisdiction for all disputes arising from or in connection with this contract shall be the Seller's place of business if the Buyer is a merchant, a legal entity under public law, or a special fund under public law.

10. FINAL PROVISIONS

10.1 Should individual provisions of these Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.

10.2 Amendments or supplements to these Terms and Conditions must be made in writing to be effective.